Felix Security Pte Ltd (we, us or our) is committed to respecting our customer’s privacy and security.
However, we do collect and use various bits of information about you through your use of our site (www.felixsecurity.net), to enhance your enjoyment of our service, with the three main types of information being categorised as:
1. Sensitive Personal Data – Financial (and medical though this doesn’t apply to us!) information disclosed as a result of any purchasing and advertising services through the www.felixsecurity.net website.
2. Personal Data – Information through which it is possible to identify you directly (names, addresses, contact information etc). You will always know when this data is being collected through the completion of the registration process and ordering process on our website as applicable; and
2. Aggregated Statistical Data - All other non-personal information that relates purely to generic statistics such as traffic flow and demographics. It is not possible to identify you through this data, though your IP address, type and version of internet browser and times of use may be captured within this data.
Sensitive Personal Data
We collect financial information about you only to complete purchases on our site, and to meet our legal requirements under Australian law. This may mean that your financial information may need to be disclosed by us to law enforcement officers for any legislated purpose. We will not otherwise disclose your sensitive personal information to other companies unless it is directly required to process your order.
If we store your sensitive information it is only to meet legislative requirements, and if that purpose is no longer applicable, that information is deleted.
We will only collect, use and transfer your Personal Data if you have consented to that collection, use and transfer, except in circumstances where it is necessary to conform to legal requirements; protect and defend our rights or property; or to protect the interests of other users.
This data is generally collected through our registration and ordering systems, whereby you are required to enter accurate contact information to allow the completion of your order. Providing incorrect information (i.e. using a pseudonym or inaccurate name, address or telephone number) may require the disclosure of your personal information to our affiliates and trading partners to allow for rectification of incorrect or incomplete order forms.
Where your personal data is collected through other means, we may allow for pseudonyms or anonymous access where such access does not adversely affect our business needs.
If consent has been given during the collection process, we may use your personal information to contact you with relevant material; or to disclose that information to other select third party companies (partners or affiliates) and for those companies to contact you with other relevant material.
You may opt out from receiving marketing material at any time by sending an email containing your name and other identifying information contained on your Registration Forms along with the header “Opt Out of Marketing” to firstname.lastname@example.org.
Disclosure of Data to Third Parties
We may disclose your information to overseas affiliates for the purpose of operating, maintaining and updating our site and other associated electronic formats. Overseas affiliates, if used, are likely to be based in the United Kingdom, the United States, Singapore and/or Australia.
Where you have provided consent, any third parties that information is passed on to for marketing purposes are likely to be based in Australia, but may on occasion be based overseas. Where Personal Data is to be transferred overseas, the recipient Third Party will be advised of their requirement to apply the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) to that information.
On occasion we may collect Personal Data in other ways – e.g. through competition entry forms, via email or telephone communications or other occasional services.
In addition to non-personal information collected through the ordering or registration or registration processes, information is automatically collected about traffic around the site. This is also only used in aggregate form and no individual user will be identified.
We may use "cookies" to speed up access to the site (by bypassing checking the registered user database) and to enhance your experience of the site by customising it according to your interests. A cookie is a small piece of information sent from www.felixsecurity.net to your computer to help us to identify you quickly. It is possible for you to disable these cookies by changing your browser settings, but this may slow down or prohibit access to parts of the site.
Security is paramount to us with respect to your data. We use a variety of software to ensure appropriate security and encryption of data so as to protect against misuse, interference or loss of information, or from unauthorised access, modification or disclosure.
Should you require access to, or wish to correct the Sensitive Personal Data (if any) and/or Personal Data collected and stored by us, please send an email with your relevant contact details to email@example.com. We will endeavour to provide access or correct information, where that action is reasonable and practicable. Pursuant to the Australian Privacy Principles we may impose a reasonable fee for this service we it is reasonable to do so.
Making a Complaint
If you wish to make a complaint with regard to a possible breach of this Policy or the Australian Privacy Principles, or for complaints regarding handling of your other requests or enquiries in relation to this policy this can be done by emailing us at [insert email].
What happens to my complaint?
Ø When we receive your complaint we will contact you when reasonable practicable to let you know that we have received it.
Ø We will use reasonable endeavours to investigate your complaint and aim to resolve it. We may contact you for further information.
Ø We will write to you and let you know the outcome. We will use reasonable endeavours to resolve your complaint within 30 days however some complaints are more complex and take longer. We will keep you informed if this is the case.
Ø If for some reason we cannot resolve your complaint (for example, the issue is outside our responsibilities), we will write to you and let you know.
If we are unable to resolve your complaint, you may contact the Office of the Competition Commission of Singapore) whose details follow:
Phone: Enquires Line on 1800-325 8282; or
From Overseas (65) 6325 8206
Post: Office of the Australian
45 Maxwell Road
The URA Centre